Inspection, Acceptance, and Return of Products
Customers are responsible for inspecting and accepting all products. You can reject and return any portion of an order that is damaged, defective or otherwise fails to conform to the goods specified in your order, subject to these requirements:
All returned products must be in the original manufacturers’ packaging, complete with all packing and associated materials.
Rudolph Supply will not accept any returns for product that is designated as a “Non-Returnable Item.” Items in these categories can only be returned due to defect, damage, or if the item was received in error.
These items include:
Timeframe for Returns
All products must be returned to Rudolph Supply within the following timeframes: